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Judges
December 11, 2006
UPDATE: A LOOK AT THE NEW "ATTORNEYS FOR VETERANS"
LEGISLATION -- Comparing the old U.S. Code with the
changes just voted in by Congress.
Story
More
DAV LEANS ON MEMBERS TO DENY VETERANS THE RIGHT
TO AN ATTORNEY -- Hands out petitions to repeal "Attorneys for Veterans" legislation.
See Jim Strickland's note to
Rep. John Barrow,
one of the legislation sponsors for the "watered-down" version of the bill passed on 3 Jan 07.
My personal take on this is that Congress (again)
did the "minimum" and veterans are supposed to feel good about the whole thing, ie, we are still
stuck with mediocre VSOs that for a great deal, have no credential-type training or certification
and continue to allow the VA to abuse the
"substantiation"
of the initial claim filing.
Isn't it great what a bunch of (high-priced) attorneys (in Congress) can do when they put their minds
to it: (1) in committee and than (2) as a total body?
Because, believe me, when I speak of wanting to retain the services of a professional attorney, I am
not talking about this group, but in fact, the U.S. taxpayer ends up suffering from this same group
once they convert their "golden parachute" retirement package to lobbying the United State Government.
Now, you will understand the government expression of a "watered-down" bill...
Let me give you a personal illustration to emphasize Jim's remarks. (1) I file my
claim with the assistance of a VSO. My VSO indicates he has been doing this for 15 years,
and drum roll, retired from the Navy (an E-6) after 20 more years. Okay .. First (1st) Notice
for Reply indicates things missing, okay .. Second (2nd) Notice that the evidence for Vietnam Service was
lacking, okay .. submit pay voucher,
CZ tax exempt, six months later; 3rd or 4th Notice (whose counting..)
and now, they inquire to my other period(s) of active duty service DD214s (two, to be exact) and
VAMC/Long Beach medical records "required."
One -- the law states that if the claim response
does not substantiate the claim, ie, evidence/foundation,
then the agency (that's the VA) is supposed to
"notify"
the claimant to rectify the situation, promptly.
I'm pissed off, and fire off two (2) 10+ page (typed) letters asking "why?"; certified mail
to the local Las Vegas office and the RO in Reno, Nevada .. okay .. never got a reply, a phone call,
nada. Now, here I am, a professional systems analyst thinking ".. [shouldn't] they have
(official) copies of all my DD214s? And, why would they want to verify that I do too ..
ummh .. could it be because of the
'inclusion of VSM' recorded and the current
Haas case proceeding?
No."
Read, and become familiar with
§ 5103A, "Duty to assist claimants" law,
which states specific instructions as to obtaining records and evidence and in corresponding
§ 5103,
"Notice to claimants of required information and evidence," which details the agency (VA) notice requirements,
including instructions as to a claim not sufficient to substantiate (the claim.) Now, all this
is quite clear to a (licensed) attorney, practicing law, not sitting on his you-know-what in Congress, and
how VA staffers/adjudicators -- whatever they want to call themselves, DON'T DO!
In fact, in my initial denial and in my "review," the
army pay voucher with
"CZ" was not specifically
referenced nor any rational for the "denial reasoning." I thought the whole matter would be cleared
up in the one-on-one review where my VSO, experienced, sat down with the VA Reviewer only to never responded in kind
to and when I asked "why not?" my VSO could not give me an explanation.
Do you see why it is important that trained attorneys be involved? Do you see why the blame could
be placed on the incompetency of the agency staffers and/or the VSO-system of representation?
And, the last amusing part, is that the
VA #800 phone help staffer
indicated that, he too, had retired
from the military (as if that is supposed to give him some sort of credit for years experience) and
that understanding (knowing) the law statues was not important in getting your (initial) claim filed
and approved. Wrong. Two years later, this coming April, 2007, I am waiting for
the backlogged VBA because the adjudicator can not read, is incompetent, doesn't understand the regulations
(and law) and therefore, passes off the claim to a bottle-neck.
There is nothing amusing about "Technical Support Staffing," see
official survey that indicated, at best,
50% of all information given on this #800 phone no. is bogus, inaccurate and cause for the party, widow, etc.
to end any pursuit of benefits. From 1985 to 1992, I had a consultant's desk in the Office Automation
Dept. at American Honda Motor where I answered technical questions, made suggestions for improving support for
Honda employees and wrote business software solutions for the company. I know what it takes to
competently perform such duties and the VA comes up so short, it is pathetic.
People have
submitted driver's licensed "stamped" in DaNang, huh,
flu shot immunization record "stamped"
in a Saigon clinic, and in general, lesser forms of evidence (that btw, could easily be forged with a
souvenir stamper from Vietnam,) and the adjudicator approves the claim???
See my desertation on such
evidence.
In my claim, in supporting my claim, I list a
dozen pay stub legal precedences, several intransit
legal precedences, and what the the VA Reviewer say: "[we] don't consider such [legal] precedences;
only the VBA." You see, bottle-neck, incompetence inherent in the system that any professional
systems analyst would recognize, ie, not "rocket science."
And, someone (Congress) doesn't want veterans filing their initial claim to be properly represented where
any other judicial proceedings, other than Small Claims Court, the Court (the Judge) would consider a
plaintiff (claimant) less than properly/legally represented. Call your congressman.
As a veterans' advocate, I hope to speak in front of the appropriate congressional committee in
Washington, D.C. someday, at hopefully, the request of my local House of Representative congresswoman.
Even though some may consider me a "quick study" or "learner," I have a lot more to do,
to make note of, to provide a full picture (detail-wise) of the extent of the incompetency in local
ROs across the nation.
Sec. Nicholson: "Who are you???"
Moi: .. yah'worse nightmare, mate.
Consider my attitude an "attack dog," tenacious and up to the task at hand.
When the RO/Reno decided to play games with this vet, they made a grave mistake.
If I have my way, they will all be working at Burger Kings in the very near future.
You see, the VA does not need more judges, see
article.
They need competent staffing of the ROs across the nation. It has nothing to do
with being a military retiree. In fact, that may be a hindrance to their duties
and promote personal prejudices. Technically speaking, the adjudicators should
be required to pass examinations that examine their proficiency -- first, in the
law and second,
the
federal regulations
that they are supposed to have knowledge of and the
agency manuals that
have been incorporated to encompass both aspects of law and regs.
Ideally, these tecnicians would be interns of law, ie, paralegals; familiar with legal terms and conditions
and their supervisors actual attorneys. Instead, the duties are left to a bunch
of the most incompetent people that I have ever had the displeasure of knowing.
An infrastructure where the senior management levels have no ideas where the solution to the
VBA bottleneck is and feel that everything is just
peachy, under the circumstances...
FAQ
See 110th Congress may over-turn; repeal.
1) Can I hire an attorney to file my initial claim? No, not at this time.
2) At what point in the process, can I hire an attorney? To file a NOD (Notice of Disagreement.)
3) Why can't an attorney do all the paper work for me? The VSOs protested and won.
4) All VSOs, or which were on record in the protest? DAV and VFW.
5) Why? Obviously, mediocre representation and fear of loss of job security.
6) Is there anything one can do? Write a protest letter to your congress representatives.
See also Selecting a VSO for more tips.
See affected statutes in Title 38:
§ 5904 Recognition of agents and attorneys generally
See Amendments
§ 5905 Penalty for certain acts (AGENTS AND ATTORNEYS)
VA Ambush
Evidently, the VA is seeking to shorten the response time that a veteran has from 60 days to 30 days
regarding a Supplemental Statement of the Case (SSOC.) The VA states the reason for this
action is to improve the efficiency of the appeal process while hindering the veteran's options.
The difficulty for a veteran receiving an SSOC is that the veteran may not know whether the various issues of the SSOC
are being adjudicated for the first time or not. The VA is clever and devious in the use of SSOC’s to lull
the veteran into a belief that a previously filed Form VA9 (Appeal to the Board of veterans Appeals - BVA) is sufficient
to appeal all issues to the BVA. That belief may not be true. The proposed change will further
confuse veterans.
See complete story by Larry Scott @ VA Watchdog dot-org.
RAO Bulletin Update 1 Dec 07: VA CLAIM REPRESENTATION UPDATE
The recent gathering at Sidley Austin, a firm with 1,700 lawyers around the globe, is part of a growing effort to provide free legal help to thousands of veterans returning from Iraq and Afghanistan who are trying to win disability benefits from the Department of Veterans Affairs (VA). At the meeting which was covered by video to beam the meeting to other big law firms from Boston to Seattle lawyers were getting a tutorial in the arcane vagaries of veteran's law. "There are 100,000 veterans seeking benefits, and too many of them are waiting too long to get them," says Ron Abrams, who, with Bart Stichman, directs the National Veterans Legal Services Program, a non-profit group in Washington spearheading the effort. "These lawyers are going to treat these veterans the way they would treat their corporate clients." The approach marks the first time since the Civil War that attorneys have been recruited in large numbers to represent veterans. The lawyers hope their legal expertise will speed consideration of claims and result in better benefits for veterans, Stichman says. More than 50 of the largest law firms in the USA and more than 400 attorneys have signed up. Stichman and Abrams hope to start assigning veterans to the attorneys early next month.
Amanda Smith, an attorney with the Philadelphia-based firm Morgan Lewis, says many of the participating lawyers are Vietnam veterans and "are appalled at the circumstances that they find veterans in today." Besides the push by big law firms, law schools in states such as the Carolinas, Virginia, Delaware, Michigan and Illinois also are offering free services to veterans. Craig Kabatchnick, who worked as a VA appellate attorney from 1990 until 1995, launched a clinic last January for veterans at North Carolina Central University's law school, where he now teaches. "We had all kinds of veterans who were very disabled, litigating against trained attorneys like myself who were defending the VA," Kabatchnick says. The VA would "win" if the claim was denied, Kabatchnick says. "Did we litigate to win? Absolutely. In cases where the veteran was representing himself, the VA win ratio was very high." Paul Hutter, the VA's general counsel, says its attorneys have an ethical obligation to fairly and justly review claims and settle meritorious cases quickly. "Our job is to ensure that veterans get the benefits allowed them by law," he says in an e-mail. Disability claims have increased from 578,773 in fiscal 2000 to 838,141 this year, according to VA figures. There are about 407,000 pending. The average processing time is 177 days, the VA says. Traditionally, veterans have represented themselves or sought assistance from a service organization, such as the American Legion or the Veterans of Foreign Wars. But many of the caseworkers in those groups are overloaded with cases, Stichman says, and sometimes one volunteer oversees 1,000 veterans' claims.
The approach has not led to quick compensation for veterans. Evidence supporting a veteran's claim - medical records or letters from colleagues - is not always submitted with the original claim. When that evidence is added later, it can lead to reversals or requests for reconsideration. That can add more than a year to the appeals process, the VA says. The Board of Veterans' Appeals either reverses or orders reconsideration of decisions made by VA regional offices 56% of the time, according to an analysis of VA figures by Stichman's group. Congress has long kept attorneys at arm's length from the veterans' disability process. Until last June, when federal law changed, paid attorneys could not work on cases until after a final decision by the Board of Veterans' Appeals. The VA is now considering regulations that would require all attorneys to pass a test in order to qualify to handle veterans' claims, according to Phil Budahn, a department spokesman. Service organizations, including the Disabled American Veterans and Veterans of Foreign Wars, vigorously fought the change in law. They are now pushing to repeal the law and support requiring a test, arguing that lawyers could turn what is supposed to be a non-adversarial process into a litigious one. "The fear was lawyers will dominate, and they'll ruin everything," says Thomas Reed, a law professor at Widener University in Wilmington, Del., who began offering free legal services to veterans in 1997. Joe Violante, national legislative director of the Disabled American Veterans, which represents 1.3 million veterans, says trained volunteers from the service organizations are far more experienced at representing veterans' claims than the newly recruited lawyers. "If the veteran is under the impression that an attorney is going to get their claim through faster, there's no proof of that," he says. Ron Flagg, a Sidley attorney involved in the pro bono veterans' project, says there are so many claims that the system is overwhelmed. "Lawyers are not the cure to all ills," he says. "But this is a problem where lawyers can be helpful."
[Source: USA TODAY Laura Parker article 27 Nov 07 ++]
Editorial
The VA when their backs are to the wall, will plead with the VBA (the Court) to remand a case claim.
That is a quite clear conclusion to make once you have researched dozens of claim rulings and basically for
"not being prepared" or what the average citizen would say "[not] doing their homework."
Now, I look at the hearing date, and knowing the law and say "How did that happen?!" The applicable
laws regarding (a) notifications and (b) due process should over-rule such a motion. In other words,
you have a judiciary body, the VBA, with plaintiff (the claimant) and defendant (of their denial position, the
VA agency,) and the various procedural rules of law are not being followed???
Discounting that the claimant (the plaintiff) has waited, on average, two years (minimum,) for this hearing
and the VA asks the case to be remanded??? Come on, now! Ambushing the claimant
with limiting time periods for (legal) responses and now, because of their error(s), a remand.
It's a damn disgrace that any Court, let alone one set up for the exclusive purpose of veterans' claims.
"Student Review"
§ 5103A &
§ 5103
"Upon receipt of a complete or substantially complete application, the Secretary shall notify the claimant ..
[of] any information, and any medical or lay evidence, not previously provided to the Secretary that is
necessary to substantiate the claim."
- § 5103
"[As] part of that notice, the Secretary shall indicate which
portion of that information and evidence, if any, is to be provided
by the claimant"
- § 5103
"The Secretary shall make reasonable
efforts to assist a claimant in obtaining evidence necessary to
substantiate the claimant's claim for a benefit under a law
administered by the Secretary."
- § 5103A
"(b) Assistance in Obtaining Records. - (1) [assistance' provided under subsection (a),
the Secretary shall make reasonable efforts to obtain relevant records ..
[claimant] adequately identifies"
- § 5103A
"(2) Whenever the Secretary, after making such reasonable efforts,
is unable to obtain all of the relevant records sought, the
Secretary shall notify the claimant that the Secretary is unable to
obtain records with respect to the claim."
- § 5103A
"[Such] a notification shall -
(A) identify the records the Secretary is unable to obtain;
(B) briefly explain the efforts [and]
(C) describe any further action to be taken by the Secretary
with respect to the claim.
- § 5103A
Part (c)
- § 5103A
"[the] efforts to obtain those records shall continue until the
records are obtained unless it is reasonably certain that such
records do not exist or that further efforts to obtain those
records would be futile."
KEYWORD: "FUTILE"
Did you receive such a notice from the VA stating "[any] further efforts would be futile"???
YOU ARE IN LUCK! The Agency has given up .. pleads to remand based
upon that (legal) issue should be thrown out at your objection and presenting such document!
2nd Paragraph of Notice to me
"Please be advised, we are unable to take any further action to obtain Federal evidence from the service department
or any other sources once we have received a definitive negative reply. Any future attempts to obtain
this information would be futile since it appears records are currently not available."
Here is an example of a remanded case before the VBA,
Citation No. 0501504
"However, the available evidence of record is not clear as to
whether the appellant has verifiable service in the Republic
of Vietnam."
Do not let that happen to you; make an objection before the hearing and have notices and
communication received from the VARO to back up your objection!
re: Citation No. 0509339
"[to] determine that further efforts to locate such records would be futile."
re: Citation No. 0630800
"As the service personnel records are
Federal government records, VA is obligated to try and obtain
the records until such time as it is reasonably certain that
such records do not exist or that further efforts to obtain
those records would be futile. 38 U.S.C.A. § 5103A(b)(3)
(2006). In that regard, the Board finds that the two records
requests and the corresponding replies do not demonstrate
that the service personnel records no longer exist or further
attempts to obtain them would be futile. Accordingly,
additional follow-up is warranted."
re: Citation No. 0628316
"VA may
end its efforts to obtain such records only if VA concludes
that the records sought do not exist or that further efforts
to obtain the records would be futile, for example, when VA
is advised that the records do not exist or that the
custodian does not have them."
re: Citation No. 0115876
"While some records that were apparently in the possession of
the National Personnel Records Center (NPRC) were provided in
June 1999, and the regional office (RO) has made numerous
efforts to otherwise obtain all of the veteran's Army Reserve
records from agencies such as the Army Personnel Records
Center (ARPERCEN), the record does not sufficiently
demonstrate why any additional efforts to obtain such records
would be futile. Unfortunately, while the Board certainly
understands why the RO would assume that it had exhausted all
of the possible sources for these records, the recently
enacted Veterans Claims Assistance Act of 2000, Pub. L. No.
106-475, 114 Stat. 2096 (2000) (hereafter VCAA), specifically
requires that whenever the Secretary makes an effort to
obtain records from a Federal department or agency, the
efforts to obtain those records shall continue until the
records are obtained unless it is reasonably certain that
such records do not exist or that further efforts to obtain
those records would be futile (38 U.S.C.A. § 5103A(b)(3))." See Part 3 above.
re: Citation No. 0113539
"Under the
VCAA, continued and repeated efforts to secure government
records are required until such efforts are shown to be
futile."
re: Citation No. 0324012
"VA will end its efforts to obtain records from a Federal
department or agency only if VA concludes that the records
sought do not exist or that further efforts to obtain those
records would be futile. 38 C.F.R. § 1.3359(c)(2). If,
after continued efforts to obtain Federal records, the VA
concludes that it is reasonably certain such records do not
exist or further efforts to obtain such records would be
futile, VA will provide the claimant with oral or written
notice of that fact. VA will make a record of any oral
notice conveyed to the claimant. The notice must contain: 1)
the identity of the records that could not be obtained; 2) an
explanation of the efforts made to obtain such records; 3) a
description of any further action that VA will take regarding
the claim, including, but not limited to notice that VA will
decide the claim based on the evidence of record unless the
claimant submits the records VA was unable to obtain, and; 4)
a notice that the claimant is ultimately responsible for
providing the evidence. 38 C.F.R. § 3.159(e) (2002)."
These two sections of Title 38 coupled with rules guiding (hearing) proceedings should protect
you from an Agency that "hits below the belt" and does everything to "stack the deck against"
the veteran.
And, of course, it wouldn't be fair if the claimant was well represented with legal counsel .. [like] the VA is.
For more on this important topic, see
"Evidence of Service in Vietnam."
Disability Ratings - beware!
VA Rewrites Rulebook
"The VA is obligated to choose the diagnostic code that will yield the highest
disability rating. In fact, the VA is doing the opposite. They're finding ways to give the lowest rating possible."
As a result, not only could veterans be denied money to which they’re entitled, they also could be pushed farther back
in line for VA-supplied health care. That’s because disability ratings determine eligibility and priority
for many treatments.
"The VA takes the liberty to deny rating increases on the grounds that the vet has not taken medicine for his condition
or hasn’t been hospitalized recently for his disabilities," Kabatchnick said. "These criteria aren’t part
of the rating schedule."
See complete story by Lex Alexander @ VA Watchdog dot-org.
"Soldiers of Justice"
Talk about injustice: No group has done more to protect American values and preserve democracy than the more than 25 million living veterans of the U.S. armed services. Yet as recently as a decade ago, military vets and their families were routinely shut out of the justice system when disagreements arose over the benefits to which they’re entitled.
Congress created the U.S. Court of Veterans Appeals in 1989 to develop a reliable process of judicial review for decisions made by the Department of Veteran Affairs (VA). The majority of appeals heard by the Court involve compensation for mental and physical disabilities, pension issues, education benefits, and life insurance claims.
“There was no real availability of judicial review for veterans prior to the creation of our court,” says Kenneth Kramer, a former Colorado Congressman who serves as Chief Judge of the Court of Veterans Appeals. “The district courts can take veteran cases, but those are infrequent and far between.”
The Court was an important first step, but its creation alone could not solve the problems of most veterans appearing before it. As with any court of law, litigants’ success hinges on their ability to secure adequate counsel to press their cases. But service members relying on disability checks and pensions for sustenance could hardly be expected to pay for legal representation, leaving these onetime defenders of justice facing the prospect of no justice at all.
“In the beginning, three quarters of the appellants did not have lawyers and did not know how to present a claim,” recalls David Isbell, a Korean War veteran and chair of the program’s executive board since its inception. “The Court was wasting a lot of time, and the appellants were not getting the benefits they would have received if they had adequate legal representation.”
Unlike traditional legal services offices—which require clients to affirmatively seek out help—the Veterans Consortium takes a proactive approach. Vets meeting income eligibility guidelines are sought out if they remain unrepresented 30 days after filing an official notice of appeal with the Court.
“For many veterans, this is their first time dealing with an attorney,” says Brian Robertson, a career Navy officer who serves as the group’s director of Case Evaluation and Placement. “Many are pleasantly surprised that attorneys are willing to put in as much time as they do.”
Since its inception, the program has trained more than 1,500 private attorneys to handle veteran appeals. “We have more volunteer attorneys than we do cases,” Isbell says. “This is a good thing.”
The Consortium uses law firm donations and an annual grant administered by the Legal Services Corporation ($895,000 in 2001) to conduct national outreach, making presentations to interested attorneys and conducting in-depth training sessions. When a volunteer lawyer accepts a case, he or she is provided with a detailed memo outlining the key issues and is then referred to a mentor attorney, who offers advice and reviews draft filings. Throughout the entire process, Consortium leaders “monitor each case to make sure volunteer attorneys aren’t dropping the ball,” Isbell says. “The program takes these matters very seriously.”
The Consortium, which handles an average of 50 cases at any given time, has referred out more than 2,000 over the past decade. The program has proven to be extremely popular with Congress. Each year, Judge Kramer goes to Capitol Hill to submit the Court’s budget and update lawmakers on the Consortium’s needs. He is greeted warmly by legislators, who appreciate the role the court and pro bono program play in ensuring access to justice for U.S. veterans.
In 1997, Bob Dole and George Mitchell – both former U.S. Senate Majority Leaders – teamed together to help commemorate the program’s 1,000th case. U.S. Army veteran James E. Gaddis, a Bronze Star recipient, suffered from multiple sclerosis and was seeking government help for his care, and Dole and Mitchell successfully persuaded the Veterans Court to remand the case to the VA for reconsideration.
That result, Isbell says, is typical of the Consortium’s success. “It would be hard for the court to exist without the work of our group,” he says.
Judge Kramer agrees: “Increased accessibility gives the outside world—and most importantly, the litigants themselves—the perception that justice is available. We owe it to our veterans to ensure they receive an opportunity to have their day in court.”
Conclusions
The above are only a few examples to illustrate the adversarial nature of the claim process and why an attorney
should be made available to a claimaint right from the start. The VA crys due process inefficiencies,
but continues to maintain a position of no attorney representation for a veteran.
In the meanwhile, the VA continues to operate at a high level of incompetency with far longer claim processing
averages than published and to make errors in every facit of a claim from adjudication to rating and paying
benefits. Imagine, having to retain an attorney to inquire as to pay problems.
More on such life and death healthcare issues with this
story from VAMC/Spokane, Washington.
No budget cuts affecting healthcare system? See this
(eye-opening) report.
The VA is doing nothing about the future demands on healthcare services due to new veterans and conflicts in the world
and older veterans left behind.
The GOP Administration of President Bush and his Secretary of the VA Nicholson are in
complete denial as to funding and staffing.
And, then you have a Secretary that says "show your pride and wear your medals."
You don't believe it? Here is more reports on
agency denial.
Records denial.
It is a disgrace.
The VA at the management level don't seem to understand that claimants are dying before their claims are
processed, years later. The law is written to protect the agency from civil legal liabilities
and class action lawsuits. There is no presumption in favor of a veteran by this agency.
Case after case is remanded by the VBA at the expense of the veteran because of incompetent
processing by the agency right up to and including the
Haas decision because the "agency did not take into
consideration secondary conditions."
Butt-covering interview
with Newsweek Magazine by the Secretary blowing smoke in a public relations disaster with non-answers hi-lighting
the exchange.
VA CLAIMS ASSISTANCE UPDATE 03: A recent study by the Institute for Defense Analysis shows that wounded veterans who approach the V.A. without professional assistance receive on average about one-third of the compensation that those who are represented by a lawyer or service organization like the Disabled American Veterans (DAV) get. DAV representative Eric McGinnis said, "That's not surprising at all. If you know the proper vernacular, a few simple phrases, it makes things a lot easier. But you'd be hard-pressed to find a vet who knows exactly the right things to say and do." McGinnis' experience in that arena is both professional and personal. The Army veteran came to work for the DAV after the organization helped him obtain compensation after the VA initially told him he'd get none. "It's a common story," he said. Complicating matters further, is a compensation process that requires veterans to approach the VA, openly advertising their own physical and psychological wounds in order to receive benefits. "These aren't always people who are comfortable advocating for themselves," said McGinnis. Utah State Department of Veterans Affairs Director Terry Schow said it would be nice if the system weren't so adversarial and complex that veterans needed help from outside groups to obtain just compensation for their wounds. "The process is so involved and complicated, that I think it's just wise to do that. And so we encourage everyone to get assistance from a service organization."
DAV is an organization of disabled veterans who are focused on building better lives for disabled veterans and their families. They accomplish this by providing assistance to veterans, their families, their widowed spouses and their orphans in obtaining benefits and services earned through their military service. The organization is fully funded through its 1.2 million membership dues and public contributions. It is not a government agency and receives no government funds. However, it is the foremost representative of the interests of disabled veterans and before federal, state, and local governments. In 88 offices, 260 National Service Officers (NSOs) and 26 Transition Service Officers (TSOs) directly represent veterans with claims for benefits from the Department of Veterans Affairs and the Department of Defense. NSO/TSO personnel assist in filing claims for VA disability compensation, rehabilitation and education programs, pensions, death benefits, employment and training programs, and many other programs. This service is available to all veterans at no charge. DAV's Voluntary Service Program consists of a transportation network which provides veterans with rides to and from VA medical facilities for treatment, and a program which facilitates volunteers at VA hospitals, clinics, and nursing homes.
NSO representation covers development and prosecution veterans' claims through in-depth reviews of medical histories in conjunction with sound application of current law and regulations. In representing veterans and their families, NSOs assist in the thorough preparation of claims and written briefs, which includes helping to assemble evidence in support of those claims. They also review rating board decisions and inform veterans and their families of the appeals process and their appellate rights. DAV National Appeal Officers represent the largest percentage of claimants in cases decided by the Board of Veterans Appeals (BVA). They also provide representation before the U.S. Court of Appeals for Veterans Claims through which veterans have the right to independent judicial review of appeals denied by the BVA. Veterans seeking assistance can refer to www.dav.org/veterans/service_office.html to locate an office accessible to them.
[Source: The Salt Lake Tribune Mathew LaPlante article 13 Aug 07 ++]
Do-Nothing Congress
The "Do-Nothing" 109th (GOP) Congress is living up to their name.
They're packing their bags and slinking out of town leaving the VA
without a 2007 budget. Now, the VA must operate at last
year's funding level until...
The Congress did take care of their own personal pay raises, shelved any federal minimum wage legislation
overdue the past decade as well as critical healthcare programs for veterans and medicare issues.
And, quoting the slogan-like statement of VA Watchdog dot-org:
"This site is not affiliated with, sponsored by, endorsed by
or approved by the Department of Veterans Affairs.
Aren't you glad of that?"
This one - Editorial First!
VA is proposing an "accreditation" test for attorneys
that would represent veteran claimants.
Sounds like the (inapt) VA managers didn't know that attorneys
in order to practice law must successfully pass (in their state)
the most difficult exam referred to as the "State Bar Exam."
In fact, the only reason that the VA wants to introduce a layer of difficulty
is to keep attorneys as far away from veterans as possible; they are afraid
of lawyers, transacting on an equal playing field, just hate it when they are
confronted with someone that not only can read thru the promulgation of the
federal regulations, but understands the underlying law!
Contact your U.S. Senator or
Congress Representative and let them know
what you think about the VA attempt to deny you proper legal counsel!
Veterans' Attorneys Facing Test
Under a proposal, lawyers would have to pass an exam
to serve veterans.
Will that discourage taking on cases?
By Steve Goldstein
Inquirer Washington Bureau
Vets cartoon credit:
Tony Auth archives |
tauth@phillynews.com
WASHINGTON - From the federal Department of Unintended Consequences: When Congress finally changes a law dating from the Civil War to aid the nation's veterans but it leads to a regulation that might have the opposite effect, who's to blame?
The U.S. Department of Veterans Affairs has issued a proposed rule that would require lawyers to take a test before representing veterans. The rule has been attacked by law firms that often provide such services for free. They say a written exam is unnecessary and would deter lawyers from participating.
At particular risk are the nation's homeless vets, a number variously estimated between 200,000 and 500,000 at any one time.
"The intent of the VA may have been noble," said Michael Taub
of the Philadelphia-based Homeless Advocacy Project,
"but it turns out to be misguided."
VA officials say they are reviewing the rule before deciding its final form. "We kind of expected this would be controversial," said assistant general counsel Richard Hipolit.
The tale begins in December, when Congress passed legislation pushed by Sen. Larry E. Craig (R., Idaho),
then-chairman of the Veterans' Affairs Committee, to eliminate an 1866 law that prohibited veterans from hiring lawyers
to help with initial benefit claims.
Lawyers during that era were often self-trained and many were considered unscrupulous. The law stipulated that veterans couldn't hire a lawyer until the administrative claims process was exhausted.
Veterans received assistance in filing claims through service organizations such as the Veterans of Foreign Wars and Disabled American Veterans, or from lawyers taking the cases pro bono.
Craig and others say that having lawyers involved from the start could help reduce a large and stubborn backlog of an estimated 800,000 claims.
The new law said veterans may hire lawyers as soon as a notice is filed showing a veteran disagrees with a decision, such as a denial of benefits or a benefit deemed inadequate.
But the law also empowered the Department of Veterans Affairs to ensure that lawyers and others had the correct qualifications to represent veterans before accrediting them.
And this is where the controversy started.
The VA interpreted this provision of the law to mean that they could make lawyers sit for a written test to prove that they understood the procedures for handling benefit claims for vets.
The testing requirement was spelled out in a proposed rule published by the agency in May. In the ensuing 30 days allowed for comment, the VA was barraged with objections to the draft rule.
Among those who argued against the test was Taub, a Villanova Law School graduate and staff lawyer with the Homeless Advocacy Project in Philadelphia. In 2000, the Homeless Advocacy Project established a program to serve the legal needs of the city's homeless veterans.
In the last seven years, Homeless Advocacy Project lawyers and law-firm volunteers have represented more than 635 of Philadelphia's homeless veterans, the "vast majority" receiving help with VA claims, according to Taub.
The program has been so successful that several law firms in Philadelphia and elsewhere in the East Coast have developed pro bono practices for homeless veterans.
But Taub says the new rule would hurt the pro bono program.
"If you go to attorneys with their own practices, families
and other distractions and say
'We want you to sit for an exam so you can represent homeless vets,' these attorneys will say
they will find some other pro bono causes to take on," Taub said last week in an interview.
Taub's view was echoed by lawyers supervising their firms' pro bono work.
"If this thing passes, I might sit for the test - but I might not and just find some other cause to work on," said Craig Martin of Edwards Angell Palmer & Dodge in Wilmington.
"My real concern is how I would be able to recruit other people to do it."
Karen L. Forman, pro bono counsel at Saul Ewing in Philadelphia, said her firm had assisted some 60 veterans since 2005, the "vast majority" being homeless.
"Lawyers have a choice about what pro bono work they do - and given they have choices, they may choose another area that is not so burdensome," Forman said.
"There is a huge area of unmet need.
It doesn't seem fair to veterans to put the roadblock in."
In one case cited by Forman, a homeless female veteran who had been
rejected three times by the VA for a claim of post-traumatic stress disorder won
a lump-sum payment of more than $18,000 and had her
monthly disability payment increased after a Saul Ewing lawyer took her case.
Senate staff have also conferred with VA officials about the proposed rule.
Jeff Schrade, a spokesman for Craig, said that a written exam "was never contemplated"
by the provision allowing the VA to establish guidelines for accreditation.
"It was never considered that attorneys would have to travel somewhere and take a test," Schrade said.
"That's what bar associations are for."
The VA was unwilling to say whether tests would be administered in Washington or regional VA offices.
The testing requirement does have its proponents, among them the service organizations that have represented veterans for years. But Jerry Manar, a deputy director of the VFW, said he had not considered how it might affect pro bono lawyers.
"I could see where it might be an investment in time . . . but this is not simple work," said Manar.
However, Taub and the Homeless Advocacy Project provide training for lawyers working with veterans. They have already trained scores of private lawyers on the East Coast for pro bono VA work, Taub said.
According to VA assistant general counsel Hipolit, the written exam could comprise as many as 100 multiple choice questions, but no decision had been made on its form.
Hipolit said he was not surprised by the amount of adverse comment on the proposed rule.
"We kind of expected that it would be controversial, because it's a fairly significant change from what we're doing now," he said.
Asked whether he believed that lawyers representing vets for free might be deterred by a test, Hipolit said, "That is certainly a legitimate concern and we're seriously considering those comments and seeing if there is a way that we can structure things to not discourage pro bono representation."
Hipolit declined to predict whether the exam might be scrapped when the final rule is issued, perhaps by the end of August.
"I'm not sure how that's going to come out," he said. "There could definitely be changes in what comes out in the final."
Contact staff writer Steve Goldstein at 202-408-2758 or
slgoldstein@phillynews.com.
What are they afraid of?
.. the VA?
.. VSOs?
VA: losing; VSOs: losing claimants
I have always been suspicious of people with a definite conflict of interest.
First and foremost, the agency (VA,) ie, "fox guarding the hen house
says no other foxes allowed .." and then VSOs that will lose claimants * as pro bono
legal work becomes a popular way of attorneys across the country to "give back" to
those that served.
* "The VSO system is a federal government form of monopoly; it doesn't work."
- Franco @ Las Vegas Town Hall Meeting speaking before a VA Panel 6/27/07
Editorial | Legal Help for Veterans
Making a good thing harder
Helping veterans navigate the often complicated and frustrating process of claiming benefits from the Department of Veterans Affairs?
That's smart.
Doing it in a way that may well leave veterans with fewer options for legal help than they have now?
That's dumb.
Legislation passed by Congress last year loosened curbs on the involvement of lawyers in representing veterans, including enabling them to enter the appeals process at an earlier stage.
But in its approach to putting the law into action, the VA wants to force lawyers to pass an examination before they can represent veterans in making benefits claims. This is ostensibly to satisfy another congressional concern, that the veterans get qualified help.
But in the real world, the rule is likely to have the opposite effect. Here's why: Many of the people who represent veterans in this area are attorneys from big firms doing the work pro bono. Many of their clients are indigent or even homeless veterans who could not get legal counsel any other way.
These lawyers give up lucrative billable hours to do the VA work.
Forcing them to prepare for, schedule, and take a VA-devised examination might prove to be just enough annoyance to persuade many of these attorneys to take their pro bono hours elsewhere.
"Pro bono is a competitive business," says Michael Taub, a staff attorney at the nonprofit Homeless Advocacy Project's veterans project. Taub coordinates assistance to indigent veterans by lawyers from big-name Philadelphia firms. He fears the proposed VA rule will cripple the veterans project.
The VA exam seems superfluous. These lawyers are highly qualified practitioners who have passed their states' bar examinations. And many of them have experience navigating VA rules and regulations on behalf of clients.
How much more reassurance of diligent representation would a VA exam add? If the test is so vital a quality check, why would representatives of veterans' service organizations, such as the Veterans of Foreign Wars, be exempt? These individuals also assist veterans with claims, but the VA would leave their training and testing to their organizations.
The rule seems to be a classic case of a well-meaning bureaucracy putting up needless obstacles; the VA should drop it.
The nation should be in the business of removing hurdles from the path of veterans seeking the services they are owed, not erecting new ones.
-------------------------
Larry Scott, VA Watchdog
VA wants a Test for Accreditation of Lawyers representing veterans in disability claims ...
"The Test" is a piece of nonsense for four good reasons:
1 -- Attorneys are already tested and have passed the bar.
2 -- A test will discourage pro bono (no charge) attorneys.
3 -- Veterans Service Officers don't have to be tested.
4 -- The VA is just creating more bureaucracy.
Sen. Daniel Akaka (D-HI), Chairman of the Senate Committee on Veterans' Affairs and Sen. Larry Craig (R-ID),
Ranking Minority Member on the Committee, agree with all of this and want the VA to scrap the proposed requirement.
They have written a letter to VA Secretary Jim Nicholson which appears below.
Letter below:
The Honorable R. James Nicholson
Secretary of Veterans Affairs
810 Vermont Ave., NW
Washington, DC 20420
Dear Secretary Nicholson,
We are writing to express our concerns about the Department of
Veterans Affairs proposed regulation on accreditation of agents
and attorneys, specifically with reference to the requirement
that all attorneys pass a VA-administered written examination
prior to accreditation.
We have a number of concerns about this proposed requirement
and ask that you give this requirement the most serious scrutiny
before including it in the final regulation.
As an initial matter, we point out that under Public Law 109-461,
the law this regulation would implement, VA was authorized to set
minimum levels of experience or specialized training that attorneys
must have to practice before VA and to require attorneys to self-
certify that they had satisfied any such standards.
In our roles as Chairman and Ranking Member of the Senate Committee
that advanced these provisions of law, we do not agree that imposing
a mandatory testing requirement on attorneys complies with either
the letter or spirit of those provisions. In addition, as discussed
below, we have concerns about the fairness and consequences of this
requirement.
First, we have heard concerns about the impact of this regulation
from groups who encourage and facilitate pro bono attorney
representation of veterans. They have indicated that having to take
an examination, as proposed in the regulation, may discourage some
attorneys from representing claimants pro bono before VA. Given the
significant value of pro bono representation of claimants before VA
and the Court of Appeals for Veterans Claims, we ask that, when
promulgating the final rule, VA take into account, to the maximum
extent practicable, concerns voiced by pro bono attorneys and the
groups that support them. At a minimum, we recommend that, if the
examination requirement remains in the final regulation, VA should
develop an alternative, less cumbersome method that would be used to
ensure the quality of pro bono representation.
Second, attorneys, in general, have completed extensive education,
have accomplished preparation for and passage of a bar examination,
and are licensed and admitted to practice law. We question whether
a separate, VA-administered examination is necessary to ensure that
attorneys have the experience and training necessary to represent
veterans before VA. In that regard, we note that Veterans Service
Officers, who may lack similar training or credentials, are not
required to pass an examination for purposes of accreditation. In
our view, these different standard raise serious questions about
the fairness of the proposed testing requirement.
Finally, during our consideration of the attorney representation
provision last Session before it passed the Senate, one of our
articulated goals was to minimize the administrative burden of that
provision on VA. In our view, because a VA-administered examination
does not meet this goal, we ask that VA pursue a less-burdensome
alternative.
We would appreciate receiving a response from you regarding this
matter by August 1,
Thank you for your attention to this request. We look forward to
continuing to work with you on behalf of our Nation's veterans.
Sincerely,
Daniel K. Akaka
Chairman
Senate Committee on Veterans' Affairs
Larry Craig
Ranking Member
cc: The Honorable Daniel Cooper, Under Secretary for Benefits
Contact your U.S. Senator or
Congress Representative
and let them know what you think about the VA attempt
to deny you proper legal counsel!
VSM Legal Precedence (16 Aug 06)
Or the Armed Forces Expeditionary Medal (AFEM) that preceded the VSM
This landmark decision sets aside the definition of "service in 'Nam"
Over-turns any attempt by the VA to limit benefits to Vietnam-era Veterans
NOTICE (15 Sep 06 Update)
.. take the above link to learn more about this landmark decision.
|
S.2694 : The 'Veterans' Choice of Representation and Benefits Enhancement Act of 2006'
(to amend title 38, United States Code)
to remove certain limitation on attorney representation of claimants for veterans' benefits in administrative proceedings
before the DVA, and for other purposes. This bill was passed/agreed to in Senate 3 AUG 06 by unanimous consent
and referred to House Committee after being received from the Senate.
Last major action was unfavorable executive comment received from Veterans' Affairs.
To support this bill and/or send a message to your Senator refer to
USDR.
Veterans' Choice of Representation Act of 2006
A bill introduced by U.S. Senators Larry Craig (R-Idaho) and Lindsey Graham (R-South Carolina)
would allow veterans to hire lawyers to represent them in their efforts to obtain federal benefits from
the U.S. Department of Veterans Affairs.
About This Legislation
A bill to amend title 38, United States Code, to remove certain limitation on attorney representation of claimants for veterans benefits in administrative proceedings before the Department of Veterans Affairs, and for other purposes.
Bill # S.2694; Original Sponsor is Larry Craig (R-ID)
Cosponsor Total: 6
(last sponsor added 05/22/2006)
1 Independent
5 Republicans
Source:
Article
Update [Source: DAV News Release 18 Aug 06 ++]
According to Disabled American
Veterans National Commander Bradley S. Barton, federal legislation
that would allow lawyers to charge veterans for helping them file a
claim for benefits from the Department of Veterans Affairs is
unnecessary and would increase costs to veterans. Barton, who is
himself an attorney and a veteran's advocate, said veterans should
not have to hire and pay a lawyer to help them with the largely
administrative claims process which is designed to be open, informal
and helpful to veterans. He disagrees with what the Senate passed
Veterans' Choice of Representation Act would do because:
- Involvement of lawyers would increase costs to veterans and to the
VA without significantly improving the process.
- The VA is required to assist veterans in completing and filing the
relatively informal application for benefits and then takes the
initiative to advance the claim through the appropriate steps.
- Veterans can get free help from the DAV's professionally trained
National Service Officers or other organizations in navigating the VA
claims process.
The VA is also opposed to the legislation, noting that attorney
fees would consume significant amounts of payments under programs
meant to benefit veterans. If enacted the VA would have to create a
substantial new bureaucracy to perform the additional accreditation
and oversight responsibilities. Instead the VA should use its scarce
resources to hire more claims adjudicators and provide them with the
training needed to improve the quality as well as timeliness of
decisions. Unfortunately there has been no indication that the VA
would take this tack and the backlog of claims continues to grow.
Congress placed the duty on the VA to ensure all alternative theories
of entitlement are exhausted and all laws and regulations pertinent to
the case are considered and applied. Under present regulations
veterans may hire an attorney for advice and counseling prior to
filing a claim for benefits or after the VA administrative
proceedings have been completed.
There does not appear to be any evidence that attorneys would
provide service superior to that rendered by veterans service
organization (VSO) representatives. In fiscal year 2005, the Board of
Veterans' Appeals granted one or more of the benefits sought in 21.3%
of the appeals in which claimants were represented by attorneys, who
have the luxury of hand picking their clients. The board granted one
or more of the benefits sought in 22.3% of the cases in which a
claimant was represented by a veterans' service organization. The
1.3 million-member Disabled American Veterans, a non-profit
organization founded in 1920 and chartered by the U.S. Congress in
1932, represents this nation's disabled veterans. Its sole purpose is
building better lives for our nation's disabled veterans and their
families.
Editorial: What's wrong with this picture?
The VA is against this concept and the VSOs are also against this concept.
Bills are moving forward in both chambers of Congress that would reverse
a long-standing prohibition on veterans hiring legal counsel to navigate the Veterans Affairs Department benefits system.
But, the department opposes the proposed change.
One Senate bill and two House bills have been introduced since March, each allowing veterans to hire lawyers early on in
the process of pursuing benefits from VA. Current law prevents veterans from using legal counsel until '
they have exhausted the administrative processes within VA, which can take several years.
Following a Thursday hearing on the Senate Bill S.2694, the bill's sponsor Sen. Larry Craig, (R-ID) described
the existing laws as paternalistic, citing their origin in Civil War-era distrust of the then-under regulated legal profession.
He stated, "These highly trained, highly skilled veterans have the ability -- and should have the right --
to decide for themselves whether to hire a lawyer". Craig's bill would allow veterans to hire counsel anytime
during the benefits process, requiring VA to develop a registration process for lawyers with minimum standards and allowing
the department to charge them a registration fee to offset associated costs.
Editorial : My personal disability claim has been held up since applying last
April 21, 2005, and today it is June 14, 2006. The claim was denied on or about January 12, 2006
when my advocate requested a review of the decision, six months and no review decision received.
The V.A. doesn't want attorneys involved because they understand the rules of law (and evidence) better
than the average veteran. The V.A. has remanded claims with minimal basis so that they
(the V.A.) do not have to pay claims. The V.A. enjoys the delay tactics that they
regularly use to the point that the claimant dies.
VA CLAIMANT REPRESENTATION (Continued)
One aspect of those standards would be conforming to the current "non-adversarial" nature of the benefits process.
Under the current benefits application process, veterans and groups that serve them navigate the system relying
on good faith efforts by both sides. In testimony 8 JUN 06, VA officials argued that the legislation is
unnecessary and involvement of lawyers would increase costs to veterans and to the department without significantly
improving the process. The VA deputy undersecretary for benefits Ronald Aument cited fiscal 2005 statistics
showing that during the appeals stage in which lawyers were allowed, claimants represented by an attorney won one or more
of the benefits sought in 21.3% of cases, while claimants represented by a veteran service organization actually got
slightly better results of 22.3%.
Editorial : In my claim, I presented evidence of an official army pay voucher
with "CZ" (combat zone) tax exemption for January, 1968 as well as Casual Pay of $20 received during that
period, in transit to Thailand. The Reno (Nevada) RO (Regional Office) completely ignored
the evidence in explaining the rational of its decision. Yes -- the decision listed the
voucher in generic terms with no reference to "CZ" or Casual Pay.
If I was represented by an attorney, this "slight" would not have been ignored and the basis of their
denial, "Setting foot in Vietnam," would have been over-turned.
VA CLAIMANT REPRESENTATION (Continued)
Aument cited a Supreme Court decision that stated: "As might be expected in a system which processes such
a large number of claims each year, the process prescribed by Congress for obtaining disability benefits does not
contemplate the adversary mode of dispute resolution." Aument said,
"Congress should not enact this bill unless it becomes convinced veterans would gain more in terms of increased benefits
than they would lose to their attorneys. Available evidence shows that is unlikely,
hence we cannot support the bill's enactment."
Editorial :
An attorney familiar with the legal statutes and regulations is in a better position to understand
and explain to a claimant veteran whether is claim will (should) be approved, or denied.
Aument's percentage for with attorney, 21.3%, may be for cases reviewed, but not for those
claims built with the assistance of an attorney to "guide one thru the adversarial system process."
VA CLAIMANT REPRESENTATION (Continued)
A House Bill H.R.5549 introduced by the chairman of the
Veterans' Affairs Subcommittee on Disability Assistance and Memorial Affairs Rep. Jeff Miller (R-FL),
is almost identical to the Senate measure. House Democrats presented a slightly different bill HR.4914
that would allow attorneys only after a veteran had presented initial documentation and had been turned down for benefits.
Sponsored by Rep. Lane Evans (D-IL) the bill does not impose additional requirements on lawyers or include
language on non-adversarial behavior. At least 24 organizations, including veterans groups,
state bar associations and a group representing judges from the Court of Appeals for Veterans Claims,
have expressed their support for changing the current law, according to a listing provided
by Craig's office. Three veterans groups have joined the department in opposing a change.
[Source:
GOVEXEC.com 9 Jun 06]
Editorial : It comes as no surprise to this veterans' advocate
that veterans (advocate) groups oppose this legislation measure because it will put them
out of business. I warned my advocate that my activist plans and actions
include a "chapter 2." A new chapter on demanding reform of the V.A.,
and audit of all claims since Clinton's Presidency, and publishing (and identifying)
those groups and advocates that should be "retired."
I have received nothing, but negative feedback from veterans that claims have been
denied -- with the "assistance" of such veterans groups advocates.
Concerned veterans threatened with statements that the advocate will no longer
represent the claimant and vacate the power of attorney privacy relation.
I can assure those of you that are still in the "fight" that this
veteran (and advocate) will not let such threats go unheard or adjudicated.
In my personal observations, the advocacy system of such third party organizations
have become an extension of the V.A. claims offices across the country, and reform
is necessary to correct the (obvious) conflict of interest.
Veterans deserve better representation than advocates that either imply or
explicitly state any form of threat to remove themselves from a claimant's filing.
Thailand Vietnam Veterans for Equal Treatment (TVVET)
Exposure to AO while serving in Thailand
Purpose of VBA Section
1) Educate veterans on the processes associated with VA Appeal Board
2) Provide meaningful examples and case illustrations for your research,
example.
Thailand Veterans - see "Serving in Thailand".
3) Educate veterans on terms and make reference to applicable CFR
(Code of Federal Regulations) and USC
(United States Code)
4) Provide you with website URL addresses for further research
Veterans Service Organizations ( VSO )
Other areas of the country, go to
Veterans Service Organizations
to locate one nearest your home
5) Motivate you to action, file your rightful claim to compensation
6) Contact your U.S. Senator or
Congress Representative in the House.
Now, that you know you have come to the right place,
here is a prologue to an official V.A. document regarding adjudication (passing judgment;
making a decision authority on your claim.)
PROLOGUE
"to care for him who shall have borne the
battle and for his widow and his orphan...."
Abraham Lincoln
Abraham Lincoln emphasized the debt owed to America's veterans and our citizens have honored that debt by creating the Department of Veterans Affairs whose responsibility it is to place into deeds those words.
Veterans Benefits Administration employees have a unique opportunity to serve America's veterans. Our mission is to see that our country's veterans and their dependents receive the benefits they so richly deserve. We are fortunate to have the opportunity to help repay those who so courageously and unselfishly served their country.
In performing our duties we must be constantly aware of the special status of those we serve. They responded willingly when called to duty to defend the people of the United States, risking their lives and limbs. We must respond just as willingly to their needs and those of their families.
This manual provides procedures for administering compensation and pension benefits. While these procedures are important to our accomplishing our task, VA employees must never lose sight of the humanity of those people we serve. We must commit ourselves to seeing that they are treated sympathetically and with respect and dignity.
As you go about your daily duties, keep in mind Abraham Lincoln's pledge and our commitment.
J. Gary Hickman
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